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user_38ec96
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Tuesday, September 14th, 2021 10:47 PM

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need new line installed from street pole to my house

I need someone to come and install a new cable line from the street pole to my house because your existing underground line will soon be cut by landscapers digging with bulldozer.  I just need a new cable line run along the ground out of the way during the weeks of landscaping, then they will bury it when they finish. Or you can come back and bury it.

Question

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Updated 

3 years ago

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CCMike1

Official Employee

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933 Messages

4 years ago

Hi @ user_38ec96 and thanks for the message. I appreciate you providing these updates about your up-coming maintenance project. Rest assured you've reached the right place.  I would be happy to look into getting someone out there to install a new line and I'm happy you reached out to our Digital Care team. Can you private message me your address and name?

To send the requested information:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://comca.st/3hxK5Ys

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"

      there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

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0

lizf15

Visitor

 • 

1 Message

3 years ago

I've been without internet for two weeks now since moving into my new house because some pole needs to be installed to run the line from the street pole to my house. A technician came out two weeks ago and requested that from some xfinity business partner, but after calling there seems to be no record of the request or any contact info - the pole wasn't installed and I have another technician coming out tomorrow who I'm betting will tell me the same thing. Posting here is a shot in the dark but I work from home, so not having internet is a pretty significant issue. Does anyone at least know the name of the "Business partner" that would install a pole for a customer in Tacoma, WA?

1

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CCXavier

Official Employee

 • 

695 Messages

Hello @lizf15, thank you for being a part of the Comcast family and for taking the time to reach out to us. Oh no, I am sorry to hear that you have been without Internet services for two weeks. I know how important it is to be connected. Do not worry, I can assure you reached the right person, I will be happy to assist you through to a resolution with your service concerns. To get started, would you be so kind as to send our team a direct message with your full name and full address? Our team can most definitely take a further look at this https://comca.st/3JDEEDt send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

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3 years ago

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