1 Message
Need New external cable box - The Cover is ripped off
My external cable box does not have a cover - I came home from work to discover my box was ripped open. Construction workers were performing work on the side of my house not sure if they tampered with it or not but now all my wires are all exposed to the weather
XfinityJorge
Official Employee
•
2.1K Messages
1 year ago
Greetings! Thank you for reaching out to our Xfinity Support Team @user_79bll2. We are sorry to hear about our equipment, and we are happy to help you today to see what is going on. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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