Need new deal/contract

Hello - my bill has been creeping up since my last contract expired, so I am looking for a new deal/contract. I've always had success using the forums to change my plan.

I don't need phone service and found a deal on your website for 130/month for gigabit internet and ultimate TV, but i cannot add it to my cart.It just hangs. Can someone contact me to assist?

Thank in advance!

Responses

XfinityAlfonso

Official Employee

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1.6K Messages

2 years ago

Hey there @user_71sc29! Thanks so much for reaching out on Xfinity Forums! So sorry to hear that the website is giving us headaches. Since this seems to be more of a website issue, have you attempted to logout/login, use alternate browsers, and clearing browser cache/cookies? Can we try these steps out to see if they allow you to proceed with the order?

(edited)

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user_71sc29

Contributor

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35 Messages

2 years ago

Thanks for the quick reply. Yes, I tried on other browsers on the laptop, even on my mobile phone. When I click 'Add to Cart', it says 'Getting Your Offer Ready', then nothing happens. If I click the 'View Details' button, I get this (I'd like to avoid calling from past experiences):

3

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XfinityDemitrius

Official Employee

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1.8K Messages

You may be reviewing new customer acquisition offers that are not eligible for the account. Can you confirm that you are logged in with your Xfinity ID to view eligible promotional offers for the account? If you are searching by address, and not signing in, the promotional offers would not be eligible for the account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

XfinityDemitrius

Official Employee

•

1.8K Messages

We will be more than happy to assist going over eligible promotional offers for the account, billing, and services.Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click ""Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the ""To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_71sc29

Contributor

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35 Messages

Message sent. Thanks again!

2 years ago

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user_71sc29

Contributor

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35 Messages

2 years ago

I am logged in when I click the 'Change Plan' button. Maybe I am being linked out to the new customer plans when I click 'Customize Plan' on the next page? You can see in the screenshot below that my current info is on the screen (although the 159.99 price is no longer valid, as that was my contract price which expired. I'm paying much more now).

If these are not the existing customer deals, can someone message me to let me know what is available? I'm ready to sign another contract but I guess I can't find how to do that on the site.

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Customer Service

user_71sc29

Need new deal/contract

XfinityAlfonso

user_71sc29

XfinityDemitrius

XfinityDemitrius

user_71sc29

user_71sc29

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