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Need New Construction Hookup Washington State
I need a new construction hookup in Washington state and I keep getting the same run around from the [Edit: Inflammatory] customer service reps whenever I try to call. Their system will not recognize the address as in the service area even though Comcast is (as usual) the monopoly service provider for the area. There is Comcast box between the sidewalk and my property line. My builder has run a conduit from said box to my garage. And yet I can't get a technician to come run some coax through that conduit and connect it to the street line so I can get internet service at my new home! They won't even try to send a technician to the address for an appointment so someone with eyes [Edit: Inflammatory] can note that the address is indeed served by Comcast and only Comcast!
Does anyone have any idea how to get ahold of someone at Comcast who can send a technician out to do this simple task?
CCAntoine
Retired Employee
•
1.4K Messages
1 year ago
Thanks for reaching out, user_gs9nfh! If it's that close then there is definitely something more going on. I'd be more than happy to take a look and find out what's going on for you. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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