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ASAriail
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1 Message

Sunday, October 17th, 2021 2:39 AM

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Need new construction address added to serviceability list

I will be moving into my newly built home in the next two weeks and need the address added to your serviceability database. The address is located in a subdivision that is serviced by Xfinity. What do I need to do to make this happen?

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3 years ago

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Accepted Solution

XfinityVianney

Official Employee

 • 

2.3K Messages

4 years ago

Hello, @user_14d43f! You've already completed the first step by reaching out here. I'll be glad to take your information and get this submitted. Please reach me privately to go over the details of your location. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Let me know if you have any questions.

0

Jsoda3o5

Visitor

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1 Message

4 years ago

Same here. I live in Lennar homes and the community is Sienna Creek. They requested service but Comcast states they have no right of entry. On the other hand the community said they have no issue with Comcast and requested Comcast to service the area. Can I get more clarity on this? Can we request a pole for serviceability?

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XfinityArmand

Official Employee

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2.2K Messages

Hello there @Jsoda3o5.  We are so glad to hear from you.  How long ago was this?  We can definitely take a look at having a serviceability request submmitted for you.  Please feel free to shoot us a private message with your full name and address where you would like to have services installed and we can take a closer look at things for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3HmAwXt 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Jsoda_

Visitor

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1 Message

@XfinityArmand I can't find the direct message. I am on my mobile device. 

4 years ago

0

CCAshley1

Official Employee

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746 Messages

Hi please select the link  https://comca.st/3HmAwXt . 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_b8221a

Visitor

 • 

1 Message

4 years ago

I am looking to do the same thing. Will be moving in less than two weeks. Went in to schedule to move my services, but my new construction home address is not in the system. I do see that one of my neighbors addresses is already in the system. What do I need to do in order to get the ball rolling? Would like to have minimum interruptions in my service. Thanks

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XfinityChelseaB

Official Employee

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1.8K Messages

Hello @user_b8221a! Thanks so much for taking a moment out of your night to leave a post on our community forum! I'm sorry to hear you're having issues with setting up your new address in our system, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), the service address associated with your current account, and the new address you're wanting services at, and I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_20ec58

Visitor

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2 Messages

@user_b8221a​ 

Out of curiosity was this resolved for you pretty quickly? I reached out to customer service today for the exact same issue and was curious about how long it took for your service to be available at your new address.

Thanks!

3 years ago

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