Need internet to be restored

Thanks Krista! Excluding power outages, my Xfinity services have been out January 13, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24 and was spotty (aka cut out during work hours and was on and off) on 25, 26, 27, 28 and today. As you can see, I had service on January 19 and 29 (two days of 18). When I attempt to fill out the form, it gives me an error message stating "Please select a date within 7 days of the start date."  I am owed $98 plus an additional $33 in data cahrges on my cell phone. As you can imagine, it's important to stay up to date on weather and news. To reiterate, I had power on all of the dates listed above- so it wasn't a power issue. Please let me know when I can expect a refund. Thanks! 

@user_ajbo29 Because active devices in our network can sometimes be miles from your home, you can absolutely have power while part of our network servicing you does not. If you are a part of the Pacific Northwest storms (Oregon and Washington), proactive credits are being applied to eligible customers once the issues in that specific area are resolved. 

Thanks! I am part of the PNW storm. The issue has been resolved I haven't seen a credit yet. When should I expect to see that?

@user_ajbo29 the credits are being applied to the eligible accounts automatically through our system. I would expect you would see any credits on your next monthly billing statement if your account is eligible. You can also continue to check your account on the Xfinity app for any updated credits! We appreciate you reaching out!