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user_970aaf
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Visitor

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1 Message

Tuesday, January 4th, 2022 6:14 AM

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Need Internet Only, Not TV

I am not being offered any plans that don't include TV packages.

I do not need TV. How do I get an Internet only package?

I just tried to 'change my plan', but no Internet options are showing up using your shopping feature.

What are your Internet only packages for existing customers?

Question

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Updated 

4 years ago

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Accepted Solution

MNtundraRET

Gold Problem Solver

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5.9K Messages

4 years ago

Moved to Customer Service forum for help.

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Accepted Solution

XfinityThomasD

Official Employee

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1.8K Messages

4 years ago

Hi @user_970aaf.  I'd be happy to help look into this for you and make sure we find a plan that provides the services you want most. I'll meet you back in our direct message for further assistance.

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user_b9d710

Visitor

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1 Message

4 years ago

I AM AN EXSISTING CUTOMER THAT ONLY WANTS THE INTERNET, HOW DO I GET IT? THERE ARE NO OPTIONS FOR THIS??

I am not being offered any plans that don't include TV packages.

I do not need TV. How do I get an Internet only package?

I just tried to 'change my plan', but no Internet options are showing up using your shopping feature.

What are your Internet only packages for existing customers?

1

0

CCJay

Official Employee

 • 

618 Messages

Hi, @user_b9d710​. Thank for visiting. Let's meet in DM and work together to find the best value for the services you need.  

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://comca.st/36HzmZ2
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

I no longer work for Comcast.

4 years ago

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