Visitor
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4 Messages
NEED INTERNET LINE RECONNECTED TO MY HOUSE
Hello,
I live in Hendersonville, TN. The internet line from my utility pole to my house snapped off as a result of the recent ice storm. This happened on January 25, 2026.
The line is still disconnected, and I still don't have internet. It has been over a week. I am attaching pictures of the detached line. I really need someone to come out ASAP and reconnect the line. The ice has melted and I have power at my house.
I was previously told that the issue would be resolved by Feb. 1st. Either way, I really need internet at my house. Can someone please come out and reconnect the line?
Thank you,
Sam and Jackie
XfinityJanelle
Official Employee
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2K Messages
3 hours ago
Hey @user_2n23m4 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your line being down. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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