Visitor
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1 Message
Need honest restoration date
Our home has been without Comcast internet or cable in Nashville since Friday, Jan 29, 2026. Several dates have been promised for restoration, but we still have no service. Power has been completely restored in Nashville, yet there are no Comcast trucks working in the area. We need an honest date for restoration from Comcast, but there is no communication. At this point, it looks like we can get new service installed from another provider faster than we can get Comcast restored to what we had and are paying for. Has Comcast abandoned Nashville?
XfinityJanelle
Official Employee
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2K Messages
2 hours ago
Hey @user_v64yc2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent storm and your service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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