2 Messages
Need help with Storm Ready device return [edit inflamatory]
I accidentally ordered a storm ready device (adding over $200 to my bill). When I realized what I had done, I called xFinity and spoke with an agent. They said they could not see it on my account, but if it arrived to take it to the UPS store. It arrived on Dec 5th. I called xFinity again to find out how to get it returned. They told me it would be best to take it to my local xFinity store, which is 35 miles away. My husband took it there and they told him they could not do anything with it and we need to return it via UPS. This same day I found out I had another delivery from xFinity on its way. I called support again the next day. Navigating the automated system is very frustrating and difficult to get to the correct person - I just wanted to speak with a manager, but was not able to do that. The agent I spoke with said the additional package is another storm ready device - I Did Not Order Two Of These [edit all caps}. I just wanted to return the original and get the charge taken off my bill. But now my bill is over $500!! This agent said there is a "process" and that I should receive an email before the 15th with label printing instructions. Wht Does It Take Almost Two Weeks To Send Me A Return Label [edit all caps]???? And now I need two return labels. Today I received an email to return my xFinity WiFi Pods - I do not have WiFi Pods. However, I clicked the link in the email anyways. All Link In The Email Did Not Work [edit all caps]. I received Page Not Found [edit all caps] errors or No Redirect [edit all caps].
Anywhere else if you purchase something by mistake, returns are easy. NOT SO WITH XFINITY. My problem started with an email because I am a Diamond Rewards [edit all caps] member. The wording in the email made it sound like the storm ready was a perk - which it was but only at a discount, but I misunderstood and thought it was free. I did not realized it would be $189 plus shipping until after I placed the order and received the confirmation email, which is when I initiated my first support call. The rewards program for me is [edit inflamatory]. Everything is a trap to get you to spend more money.
Years ago, I would have bragged on my COMCAST service. But the past couple of years, I Hate it [edit all caps]. Difficult to speak to an agent, and when you do get to an agent, it is difficult to get them to understand your problem. And you cannot call your local store any more. You have to visit in person. This Is So Messed Up [edit all caps]. However, I have to have broadband service and there is no one else that services my area, so I am stuck with xFinity.
I have been a customer for almost 20 years...and I do not feel appreciated. Over that span of time they have made thousands of dollars off me. I just want to get these items returned and off my bill. I think it would be easier to pass a bill through congress than getting my issue resolved.
Very Unhappy Customer [edit all caps] here.
Accepted Solution
XfinityJustinC
Official Employee
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1.2K Messages
1 year ago
Hello, @user_49m3so. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance in regard to getting the Storm Ready devices returned. I'm sorry to hear of the frustration you have been experiencing, it definitely sounds like you have been attempting the steps for returning equipment: https://www.xfinity.com/support/articles/returning-your-equipment.
I would like to help ensure your equipment is able to get returned so the charges for the equipment are able to get adjusted after the equipment has been processed through the return warehouse. Since I will need to gather information that we don't want in our public conversation, would you please send a direct messsage.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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XfinityJustinC
Official Employee
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1.2K Messages
1 year ago
@user_49m3so I can confirm when going to the link https://www.xfinity.com/xfi-pods-return-form, it does have the option for Storm Ready Wifi device return. You will select the storm ready device under the: Which item are you returning, drop down.
I'm glad to here you were able to get that completed, and it was accepted. I do want to ensure that you do receive the follow-up return information, I can follow back up with you here tomorrow. Does that work for you?
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user_h3wgq9
1 Message
11 months ago
Did you ever get it returned? I'm going through the same thing right now. Feels like a scam. They won't take it in the store and customer service hasn't been able to assist me either.
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Notsknip
Visitor
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6 Messages
11 months ago
Typical poor Comcast service.I am seriously considering dropping these overpriced and under performing customer service nightmares.30 years and thousands of dollars late.......
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user_sy6156
1 Message
11 months ago
OMG same thing the guy on the phone said I can include storm ready for free and your bill will be $97 blah blah blah then 8 months later the bill goes up $20 so I reach out and say well there is $7 charge on there for the storm ready I was told it was included and they said take it to the store and return it and the $7 will come off well I went to the store they couldn’t do anything they said all they do is tell you what you want to hear on the phone so they don’t get a bad survey!! Well that [Edited: Language] so now I’m stuck with the thing that honestly just [Edited: Language] up my service. And when I got a new plan Diego said it wasn’t a contract and the price won’t change come to find out it was and there was an early termination $110 charge [Edited: "Language"] I feel ya I have had this service for 20 years always loved them but lately the lies and deception is too much!! DO BETTER XFINITY
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