Need help with broken pedestal box. Opened ticket has not been serviced for months

The pedestal box outside my house is broken. I submitted a repair request at least 6 months ago but so far Comcast hasn’t come to fix it. It’s urgent as I am trying to sell the house and it looks bad.

I have called customer service several times and been promised it would be fixed within days, talked to a technician, talked to a technician supervisor, and talked to a representative at the Xfinity store and still no action. I need immediate help.

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XfinityJorge

Official Employee

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2.7K Messages

2 hours ago

user_hbpgbh Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I understand that you are having some issues with the exterior equipment at your home and our team is here to look into the previous request made for this. We got your back and appreciate you allowing us the chance to help. I am now going to need you to send us a DM with your complete name and service address to get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

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user_hbpgbh

Need help with broken pedestal box. Opened ticket has not been serviced for months

XfinityJorge

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