Visitor
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1 Message
Need help switching to NOW Internet 45/month — Online system and chat support unable to assist
I'm an existing Xfinity Internet customer trying to switch to NOW Internet for $45/month.
I've already contacted customer support, but the agent said they don't have permission to process the change. The Xfinity website also won't allow me to switch.
I'm currently overseas and cannot visit a physical store.
Could an Xfinity Digital Care Team representative please help me arrange a pending disconnection order and transition to NOW Internet without unnecessary service interruption?
I would appreciate assistance from someone authorized to handle this request.
XfinityJeff
Official Employee
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1.3K Messages
2 hours ago
Good morning @user_yc22x5, and thank you for reaching out to us on the Xfinity forums with your question, I hope this message finds you well. I am sorry to hear about the issues you are having with switching the account to NOW Internet, but you have come to the right place for assistance. In order to change an account from Xfinity internet to NOW internet, the account has to be pending disconnection, so we can assist with that here. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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