user_ttg846 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, what type of equipment are you getting setup? Are you running into any roadblocks, error messages, or error codes?
user_q1qd2g getting your equipment set up properly is an important first step to unlocking the Xfinity experience you deserve. Can you send over a direct message with your full name and complete service address so that we can walk you through the activation process?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
Official Employee
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3K Messages
22 days ago
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user_q1qd2g
Visitor
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1 Message
7 days ago
Can someone please call me to set up my box
1
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