Need Help Provisioning ONT for Customer-Owned Router (Ubiquiti Dream Machine)

Hello

I just got my home internet installed. There is an ONU (direct fiber to my house and then ethernet into my utility closet). The tech was explaining to me how the current flow requires me to have the XER10 but I found posts here and articles explaining that I should be able to get that XER10 disabled and just plug the ethernet from the ONU output directly into my Ubiquiti Dream Machine's WAN port and avoid a double-NAT situation.

Is this really possible?

I spoke to 2 support agents who were awesome but they didn't quite know but seemed to say it was possible. I've seen a few support forum posts here which strongly affirm I should be good to go and might just need to have my ONU re-provisioned without the XER10? Or maybe something similarish to this?

Thanks for the support!!

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user_1y9n9s

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2 Messages

2 hours ago

Per this article, https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf, it appears I need to make a request to get MACSec restrictions removed from my account and therefore remove the requirement for the XER10 and allow me to connect my own router directly into the ONU.

Please help me make this request and get the necessary changes made to my account. Similar to this forum post: https://forums.xfinity.com/conversations/customer-service/epon-memberowned-router-need-onu-provisioning-for-ubiquiti-udmpro-se/6a98a1d6cd56d5a37c3d7f3d

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XfinityRaf

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1.6K Messages

Thanks @EG!

Good morning @user_1y9n9s. We can assist you with making the switch to your own router for your fiber service. If you could send our team a direct message with your full name and full address, we can get started.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

EG

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121.6K Messages

@XfinityRaf YW !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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60 minutes ago

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EG

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121.6K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

user_1y9n9s

Need Help Provisioning ONT for Customer-Owned Router (Ubiquiti Dream Machine)

user_1y9n9s

XfinityRaf

EG

EG

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