Visitor
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1 Message
Need help migrating to bulk account
Hello, my apartment building is switching to a bulk plan. My individual retail account was disconnected due to a past-due balance, and my personal equipment is locked. I need an official employee to help me migrate my equipment to the new community bulk account. Please help.
EG
Expert
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122.7K Messages
58 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.8K Messages
51 minutes ago
Hello, @user_w74dxx. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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