Skip to main content

    Support

    Offers

sn0731's profile
sn0731
1st Topic

Visitor

 • 

2 Messages

Friday, October 13th, 2023 7:11 PM

Closed

Need Help in Canceling/Removing Xfinity Voice Service from my Account

I’d like to cancel Xfinity Voice from my package as I no longer need it.  Can someone help me, please?  I've tried to do it multiple times with chat and they claim they can't do it but yet they can add or upgrade services?????????????  I don't need to speak with anyone on the phone, this is a very simple task of just removing my Xfinity Voice service which I no longer use, that's it.  I don't understand why I can't just remove it myself on the website but it does not allow.

Question

 • 

Updated 

1 year ago

1.4K

3

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

2 years ago

Thanks for taking the time to being a part of the Xfinity family and reaching out, sn0731! I'd be more than happy to help you remove your home phone service.

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

3

0

sn0731

Visitor

 • 

2 Messages

Information as been posted in a private message as requested.

2 years ago

0

user_ppoyrg

1 Message

I'm looking to do the same thing, but I don't see a chat icon here. Where is that?

2 years ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_ppoyrg Hey there, we can help with removing the voice services. Be sure to refresh your page, but please send us a direct message with your full name and service address. 

 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

user_kd3gcw

3 Messages

1 year ago

I was trying to do the same thing and have now been on with an agent for more than an hour. This is so shady that you can't remove this in the Change Plan feature. It feels like a scam.

1

XfinityAntoine

Official Employee

 • 

1.4K Messages

Thanks for reaching out, user_kd3gcw! if you still need help, I'd be happy to help you change your plan. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_gzk3qe

1 Message

1 year ago

There is no option to remove Xfinity voice which cost $30 dollars a month. I never used my phone ever in the past 5 years.

0

0

forum icon

New to the Community?

Start Here