Visitor
•
1 Message
Need help getting on waitlist for tech appt - text number not working for me
I have current Xfinity service. Moving to new construction community. 40+ offers from Xfinity were waiting in my new mailbox, but the installation time is far out. There is not much to install since all the inside the walls work in already complete. We just need one cable phished through. Thanks!
EG
Expert
•
121.9K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBradM
Official Employee
•
1.6K Messages
12 hours ago
@user_7P If you're not receiving the texts from the short codes Xfinity uses you'll want to follow these helpful steps:
- Ensure your phone number is added to your Xfinity account (via the Xfinity app or online).
- Confirm texts may come from numbers like 266-278, 1-888-936-4968, 474-84 or 1-800 numbers so can add/recognize sender IDs.
- If they’re you're getting short-code texts, check spam/filtered message settings on your device and, if needed, text START to the short code 266‑278.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since we have you in the DMs we'll continue the interaction there to see if there is anything additional we can do to help.
0
0