1 Message
Need help from xfinity
Hello, I have had issues this ENTIRE year with my wifi. I’ve had multiple technicians come and try to assist but it only fixes the issue temporarily. The last tech that came said he would contact his supervisor to speak to my apartments about the wiring from the wifi. I’ve been paying my bill and haven’t had wifi this ENTIRE month. Could I get in contact with someone that will assist? Thanks
EG
Expert
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110K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.8K Messages
2 months ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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