1 Message

Wed, Aug 4, 2021 1:28 AM

Need Help Downscaling Comcast TV

I am looking to downscale my TV package with Xfinity but I am getting nowhere trying to do it online. Please help!



Gold Problem Solver


7K Messages

1 m ago

You have to call Comcast to downgrade. Expect extreme pushback and offers for short-term deals that may end up costing more in the long run.




4.6K Messages

1 m ago

Moved to Customer Service forum for help.

Official Employee


308 Messages

1 m ago

Greetings, @user_dbce02! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with making changes to your service, but you have definitely come to the right place for assistance.


If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

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