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user_m00w9t
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10/09/2026 1:04 AM

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Need help changing date on Xfinity Universal Orlando complimentary tickets

Hi, I’m an Xfinity Diamond Member and redeemed the complimentary Universal Orlando ticket benefit for two 2-Park, 1-Day Park-to-Park tickets.

The tickets are currently dated November 7, 2026, but we’re unfortunately no longer able to travel on that date. We’d like to move both tickets to November 20, 2026.

I’ve seen other Xfinity members with this same Universal comp-ticket reward directed to Xfinity Support/Rewards for assistance with a date change. Could an Xfinity employee please help me determine whether the Rewards team can have the tickets reissued for November 20?

I have the Universal order confirmation and ticket information available and can provide the details privately.

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XfinityJustinM

Official Employee

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1.1K Messages

1 hour ago

Thanks for taking some time out of your day to hang out with us, @user_m00w9t. I am glad we were able to confirm that as suggested by another post (Xfinity Free Universal Tickets) ,simply cancelling the current order reservation for the universal tickets in your ETDS account allowed for rescheduling. Wishing your son the best of luck on his upcoming big game and a great time on your adventure to universal! 👋

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XfinityJon

Official Employee

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1.9K Messages

13 hours ago

Good evening user_m00w9t. I can certainly understand wanting to see about changing the dates for your tickets. When you received the confirmation email, did it provide additional information regarding the reservation? Often times with the confirmation if there is a need to change the reservation it will include the information within the confirmation email. 

 

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user_m00w9t

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4 Messages

I receive an email confirmation with the tickets, but it does not have details about my how to change them.  I unfortunately cnat go on this date now because my son has a football championship on that date!  Anything else that I can try?

13 hours ago

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XfinityJon

Official Employee

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1.9K Messages

Understandable. We can look into this further.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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13 hours ago

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user_m00w9t

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4 Messages

Thank you!  Will do!

13 hours ago

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