Sunday, March 22nd, 2026 3:38 PM

Need help cancelling XM

Hi.... Xfinity store.

I have trouble to cancel mobile phone 

Could you cancel mobile service now..

Please refund 5000 dollar back 

Cancel phone [Edited: "Personal Information"]

Now 

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Official Employee

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761 Messages

4 hours ago

Good morning @user_vw7fy2, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with closing your Xfinity mobile account, but you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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