Hi there. I unfortunately am no longer living somewhere where I can use the service that I was previously paying for. I actually haven't lived at the location I had my internet service at for three+ months now.

I tried to cancel it on the website, but the furthest I could get was being asked where I wanted to move my service. 

I also tried to chat with a live representative using the chatbot on the website, but it kept suggesting and trying to help me move my service, instead of canceling it or directing me to a live representative.

I’ve seen some people get help promptly from Mods on here, so I commented on here two months ago about this exactly same issue. Someone responded quickly, but didn't help me it appears.
They told me they couldn't find my service with the information I had provided, and I was simultaneously messaged by Xfinity that my service would shut down; due to me not making payments it would turn out, but I had figured it was because you guys finally helped me stop the service.

This didn't happen; apparently I have been continually charged a monthly fee for the past 4 months+ for this service that I wasn't even using or even had access to. I requested to get the service shut down, after I scoured your entire website for a simple link or form to help me get this shut down. Nothing happened apparently.

So this is my next attempt to handle my issue, hopefully. And this time I have more issues I need help carifying and hopefully getting fixed, finally. (Please just add an option on the profile page to shut down a service. Not just 'customize' it. This is incredibly shady and infuriating and not user friendly.)

Is there anyone that can help me cancel my internet service for the time being?

Would anyone be able to also explain my next steps as well reguarding the $200+ you are demanding from me for a service I haven't used or had access to for months, that I requested to have shut down for months, and a service that I've been told IS shut down? Am I doomed to pay hundreds of dollars just to get you to finally "for real" shut down my 'service' that I currently don't use with you?
Outrageous scenario I am in just because of this annoying issue.

I’ll of course be choosing Xfinity again in the future when I can, to be clear. So don't give me a whole talk offering me other options. I can't right now, I will later, but I need to be rid of this stress in the back of my mind. Xfinity, you are a stress in my life. I need you to not be anymore, please. Please.

I will check back on this every 6 hours. I will not assume anymore that the problem is solved. I will need aggressive confirmation from you all before I drop this.

thank you! 🙏🏼✌🏼