Need help canceling residential service

user_jimhb2 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I understand that you are needing some help making some changes to your account and we are here to help.
To get started can you send us a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it