Visitor
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1 Message
Need help canceling Internet service without a phone call
I need to permanently disconnect my Xfinity Internet service. I tried using Xfinity Assistant, but the agent told me I would need to call or visit a store. I would prefer to complete the cancellation in writing through Xfinity Support. Can an Xfinity employee please assist me with the cancellation?
XfinityJanelle
Official Employee
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2.3K Messages
4 days ago
Hey @user_8n54ov Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the cancellation of service. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will be responding shortly.
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
We recommend visiting our Getting Started in the Xfinity Help & Support Forum, Xfinity Forum Guidelines, and Xfinity Forum Acceptable Use Policy to familiarize yourself with the rules. Please visit our main forums page, find the correct thread and post a new question and a member of our team will respond as soon as possible.
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