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user_42d8y6
1st Topic

2 Messages

Friday, July 26th, 2024 5:41 PM

Closed

Need help as my modem is not recognized and i have no internet

My modem is not recognized and i have no internet 

Chat agent said someone will call in 5 mins but it’s 20mins and no one calling yet

Question

 • 

Updated 

3 months ago

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XfinityFrank

Official Employee

 • 

965 Messages

3 months ago

Hi there, @user_42d8y6! Thanks for reaching out to us here on the Community Forum! I'm not clear on what you mean by the modem not being recognized. Is it a rental device or one you purchased? Could you provide more details? Thanks! 

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user_42d8y6

2 Messages

Please close this issue, as I called in and issue resolved. Thanks. 

3 months ago

0

XfinityMarcus

Official Employee

 • 

911 Messages

@user_42d8y6 we are glad to hear this issue was resolved, are there any additional questions we can look into for you today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

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