Need Executive Customer Relations Help--Peacock Premium Plus

On 7-29-26 I signed up for & activated Peacock Premium Plus--ad free service through Xfinity so that we could watch without the incessant 90 second & shorter ads. The TV still has the ads. The ad-free version works on our computer or phone, but we don't use these for viewing shows.

I have spent considerable time trying to resolve this issue with Xfinity customer service along with Peacock. 

Xfinity told me to contact Peacock. Peacock said they contacted Xfinity & I'd hear back. It's been almost 3 weeks and no one has resolved this.

Both sent emails thanking me for my patience saying they are working to resolve this issue.  I would like this escalated to Executive Customer Relations and would appreciate having one person take ownership of this issue and stay with it until it's resolved.

Please have an Xfinity representative contact me privately so I can provide my accout information and the details of what has happened.

I look forward to a response.

Thanks.