Visitor

 • 

1 Message

Monday, April 27th, 2026 12:47 PM

Need drop moved on house

Trying to schedule service to have the drop moved from one location on my house to another. Drop hangs too low and goes over my patio.

Oldest First
Selected Oldest First

Official Employee

 • 

2.2K Messages

10 days ago

Hey @user_epuh57 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the drop. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

forum icon

New to the Community?

Start Here