Visitor
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2 Messages
Need Direct Messaging Enabled
Hello, I need to send a private message to Xfinity Support, but I do not have the Direct Message option anywhere on my account. My profile settings show that I am not opted out, but the DM button is still missing.
Please enable Direct Messaging on my forum account so I can provide my account details privately.
Thank you.
XfinityAbel
Official Employee
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360 Messages
16 hours ago
Good Afternoon @habbott, thank you so much for taking the time to reach us via our Xfinity Forums. As a reminder, please do not send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy. We ask that you create a new public post for support. This will allow our community experts and other members to provide their experience first, which may answer your questions. This is just a heads-up for future reference as I look forward to assisting you from here. Did you need help with a billing/account concern or technical issue?
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