Need confirmation on order

I just purchased a new iPhone but I haven’t heard any confirmation since Monday when I bought it. I did verifications

[Edited: Personal Information]

Responses

Oldest First

Selected Oldest First

XfinityJorge

Official Employee

•

3.3K Messages

20 hours ago

user_t06moz Hi there! Thanks for using our Forums to contact us about your recent order. Was the device you ordered on back order by any chance? If so it can take some time to be fufilled depending on our stock.

4

0

U

user_t06moz

Visitor

•

3 Messages

Oh yes I suppose that was it. I was wondering about the back order process. Is there any way to know the possible wait times?

Like

Reply

20 hours ago

0

XfinityJorge

Official Employee

•

3.3K Messages

Typically, it can take up to 2-3 weeks depending on the stock. I do not have an exact timeline for you at this time unfortunately. Keep an eye on your email because you will get a confirmation email once it is shipped.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

20 hours ago

0

U

user_t06moz

Visitor

•

3 Messages

Thank you for the quick replies Jorge I appreciate you

Like

Reply

20 hours ago

0

XfinityJorge

Official Employee

•

3.3K Messages

Sure thing! Our team is always here to help, if you need anything else let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

20 hours ago

0

Customer Service

user_t06moz

Need confirmation on order

XfinityJorge

user_t06moz

XfinityJorge

user_t06moz

XfinityJorge

New to the Community?