The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
We'd be happy to help you figure out the best way to move forward!
Before going any further, have you had a chance to check throughout the home for an existing coaxial outlet? Sometimes they're tucked away behind furniture, near TV locations, or in areas that aren't immediately noticeable.
If there isn't an existing coaxial outlet, you would need to hire a contractor to have one installed, as our technicians don't perform that type of installation.
That said, we'd still like to take a closer look at your location to see what options may be available and how we can help you move forward with getting service connected.
Can you please send us a direct message with your full name and service address so we can take a closer look?
How to send us a direct message:
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
EG
Expert
•
122.1K Messages
1 hour ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
3.6K Messages
1 hour ago
We'd be happy to help you figure out the best way to move forward!
Before going any further, have you had a chance to check throughout the home for an existing coaxial outlet? Sometimes they're tucked away behind furniture, near TV locations, or in areas that aren't immediately noticeable.
If there isn't an existing coaxial outlet, you would need to hire a contractor to have one installed, as our technicians don't perform that type of installation.
That said, we'd still like to take a closer look at your location to see what options may be available and how we can help you move forward with getting service connected.
0
0