Thanks for reaching out to us. As a customer myself who has a teenage online gamer I know how important it is to have the best Wi-Fi coverage throughout my home https://speedtest.xfinity.com/tips-and-tools/improve-speed , to clarify do you have an active coax outlet in the room where you want to relocate the modem to?
rtillots Great! We can absolutely help get an appointment scheduled to relocate your modem wiring! Just let us know a time that works best for you, and we’ll take care of the rest.
Also, depending on why you're relocating the modem, you might want to consider our
Xfinity xFi Pods! They’re a great way to extend your WiFi coverage throughout your home without needing to move your modem. If you’re trying to improve connectivity in certain areas, xFi Pods work seamlessly with our Xfinity Gateway to eliminate dead spots and give you a stronger, more reliable connection.
Of course, if you still prefer to relocate the modem, we’ll get that taken care of for you! Let me know how you’d like to proceed, and we’ll make it happen. 😊
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityOrlandoM
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1 year ago
@user_im5vzb
Thanks for reaching out to us. As a customer myself who has a teenage online gamer I know how important it is to have the best Wi-Fi coverage throughout my home https://speedtest.xfinity.com/tips-and-tools/improve-speed , to clarify do you have an active coax outlet in the room where you want to relocate the modem to?
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