Hey there, user_bahd1s! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We can certainly take a look into the needs with sending a technician if need be. A lot of service concerns can be resolved remote with troubleshooting. Can you share some details of your concerns?
user_flr7nc thank you for using the Xfinity Community Forums page to reach out today. I understand you would like to have a service appointment for video concerns. Can you elaborate on what exactly is going on with your services?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I'm experiencing severe pixelation on my local channels although I'm having no issues with any of my other streaming services. I have rebooted my box several times to no avail.
dannam1 I'm sad to hear you're experiencing severe pixelation on your local channels. It sounds frustrating, especially since your other streaming services are working fine. Here are a few steps you can try to resolve the issue:
Check Connections: Ensure all cables are securely connected to your TV and cable box. Signal Strength: Verify if there are any obstructions or issues with your antenna or cable signal. Service Outages: Check if there are any reported outages in your area. If these steps don't resolve the issue, please let us know.
In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Thank you for your understanding, and I hope we can get this resolved for you quickly!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAdrienne
Official Employee
•
1.3K Messages
5 months ago
Hey there, user_bahd1s! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We can certainly take a look into the needs with sending a technician if need be. A lot of service concerns can be resolved remote with troubleshooting. Can you share some details of your concerns?
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