Visitor
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3 Messages
Need a return label to return apple watch
I am requesting a prepaid return label (UPS or FED X) to return Apple Watch and cancel service on it. I was misled into thinking it was free by 2 different associates and disappointed that I was lied to by both. Please send to [Edited: "Personal Information"].
the watch was delivered to STaples UPS on 9/13/26 but unable to pick up till 9/13 because of health issues. [Edited: "Personal Information"]. Please cancel service and payments on the watch as I will return it.
XfinityRay
Official Employee
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4.5K Messages
21 days ago
Hi there, @user_02kybo! We wish you well with your health! I am sorry to hear that you want to return the new Apple Watch. This link shows more about returning or exchanging your mobile device or accessories,https://www.xfinity.com/support/articles/returns-and-exchanges. We have a 14 day return period from when the device was delivered to return it. We are glad to look further into this to see if that can be returned. I see that you already sent over a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
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