Hi there, @user_vxdnmk! Thanks for reaching out to us here on the Community Forum. If you rent your modem, the quickest way to get a new one is by taking the old modem and power cord over to your local XFINITY Store and exchanging it. You can find hours and locations here : https://www.xfinity.com/local/store-offers. You could get that done today! If you own a modem and are looking to purchase another, you can find compatible devices listed here : https://www.xfinity.com/support/internet/customerowned. Let me know if either of those options work for you or if you have any other questions!
XfinityFrank
Official Employee
•
2.4K Messages
10 months ago
Hi there, @user_vxdnmk! Thanks for reaching out to us here on the Community Forum. If you rent your modem, the quickest way to get a new one is by taking the old modem and power cord over to your local XFINITY Store and exchanging it. You can find hours and locations here : https://www.xfinity.com/local/store-offers. You could get that done today! If you own a modem and are looking to purchase another, you can find compatible devices listed here : https://www.xfinity.com/support/internet/customerowned. Let me know if either of those options work for you or if you have any other questions!
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