2 Messages
Need a Regional Representative
Xfinity customer service and technical support is severely lacking. I have been trying to get my phone activated for the previous 6 days, and only get the run around. I have spent hours on the phone every day and no one can solve my problem...I get shuffled from department to department...person to person. I have had an agents hang up on me. No one at the stores can help me, I am told I just have to wait. I am a brand new customer and this is the experience that Xfinity wants me to have. Pathetic! How do I speak to a Regional representative?
CCNicolas
Retired Employee
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1.1K Messages
2 years ago
Hey @user_bee6a7, thank you for reaching out to Xfinity Support on our forums. We apologize for your experience getting your phone activated and we'd love to help. To clarify, is this a landline or a Xfinity Mobile phone?
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CCNicolas
Retired Employee
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1.1K Messages
2 years ago
Perfect, thank you for clarifying and the ticket number would be great. For security, we ask you don't post it publically but I can certainly check on it if you can send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_9l54jf
2 Messages
2 years ago
Its horrific. I have wasted 8-10 hours over a few days getting terrible advice. Misinformed representatives and straight wring advice. I even got delivered Equiptment i do not want and I made them cancel. Bc they r misinformed and have zero clue what I am talking about. I make 42/hr
at this point xfin must pay for my time bc im done. Cancelling everything if i cannot get my stuff working.
oh. Been a customer for 25 years. This has always been a problem only now they charge much more $ for [Edited: "Language"] service.
(edited)
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