Visitor
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1 Message
Need a phone number to contact about CONSTANT outages
Is there a phone number to contact an actual live person to help. We have had continual outages for over a month and tired of having to talk to all their virtual assistants that don't do [Edited: "Language"]. I want a live person and cannot find a way to get a hold of anyone.
EG
Expert
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112.8K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.3K Messages
4 days ago
Hi there @user_7hzl6u! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can with your service concerns. The best way to speak with a representative is to give Customer Care a call, you can also reach out to a chat agent using our Xfinity app. We can always assist here as well. So that we can look into what is going on in your area, please feel free to shoot us a private message with your details and we will take things from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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