SpindriftUSA's profile
SpindriftUSA
Conversationalist
1st XKB Article
1st Reply

Frequent Visitor

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12 Messages

Tue, Mar 16, 2021 8:08 AM

Need a new 'deal' asap or time to seriously look at the current competition!

PLEASE NOTE:

This is a repost from February 2021. Several Comcast employees had responded in private message but did not resolve the matter, and I can not reply to the last employee who took over the conversation and replied to me since this forum had a major makeover this month.

Does Comcast offer senior citizen discounts for its cable TV and Internet services? If not, it really should.


I currently have digital starter with BLAST Internet and three cable boxes. One older X1 box at no monthly charge, and two digital transport adapters, which are now costing an outrageous $6.99 each per month, though originally, they were both free.

I've seen my bill gradually go up to higher than ever before (unacceptable now), and I don't even have HD service yet. I've had bundle deals before that were at a [considerably] lower price  and that even included free HBO/HBO On Demand.

I would stay with Comcast but need to lower my bill while adding HD service for one outlet and including free HBO again (if possible).  

Responses

Official Employee

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138 Messages

2 m ago

Thanks so much for taking the time to reach out to us regarding your billing and programming concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3trIs26

I am an Official Comcast Employee.
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Frequent Visitor

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12 Messages

2 m ago

Thanks for the reply.

Unless I am missing something here, currently, using my laptop, I can not see any way to send a private message. I can see all my previous messages, though the last employee who had replied to me (ComcastJosephW), I can not reply to him to continue messages as a notice comes up in red saying user has opted out of private message.

Official Employee

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2.9K Messages

Hey, SpindriftUSA! I apologize for the issues you are having with trying to reach back out to us. There has been some updates on how to contact us now. What you would need to do is click on the chat icon in the upper right corner of this page and start a chat with Xfinity Support which should get you back in contact with us so we may further assist you. Since it has been some time, please provide your first and last name so we may continue to assist you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

 • 

12 Messages

2 m ago

Thanks for your reply.

Unfortunately this is not working for me.

Very noteworthy, a few times in the past, I had used Live Chat (not the robotic assistant), and got much better results, not to mention minus the frustration of messaging and waiting.

I lost the url to where the Live Chat feature is located. Is that feature still around now?

I [mainly] want to avoid making an old school phone call (landline), and be put on indefinite hold (with terrible music playing in the background) or hung up on abruptly while waiting to talk to someone in the so-called 'Customer Loyalty' or 'Customer Retention' Department.

Thanks for all/any help in this specific matter.

ComcastAmira

Official Employee

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2.3K Messages

@SpindriftUSA, we're definitely here to help and would love to further assist you in a private message. We have integrated a new chat feature within this platform and my team can definitely help you in reviewing any available promotions better fitting for your overall needs. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist. Do you happen to see the message icon in the top right corner of the page? If so, click on the icon and try clicking on the pen and pad icon in order to bring up the "TO:", and then type in Xfinity Support in order to send my team a private chat message. 

 

If you prefer working through the Xfinity chat, please follow this link https://comca.st/3d3336j;

 

Please let us know if you have any further issues with trying to send us a private message on this platform. Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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12 Messages

The url you provided brings up a blank ERROR page.

Xfinity Support has proved to be unhelpful so far regarding a new deal/lowering my bill discussions.

Official Employee

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80 Messages

Hey there,

I hate to hear you have been experiencing issues with getting in contact with us. We want nothing more than to be able and help you with reviewing our current promotions. We do need to gather specific private account details to procced.

Please send us a Private Message.

To send a Private message, click the “Chat” icon for our P2P chat platform. You will then select “Xfinity Support” and not a specific username. (You’ll get an error if you do so) Once the chat is open, please send us your name, name on the account if different and the full service address in question.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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12 Messages

2 m ago

Thanks for the reply.

Previously, after clicking on the message icon, there wasn't any way to reply to the last reply/message, and I wouldn't be sure on what to do if not for mentioning to click on the pen and pad icon. I thank you for that.

I sent the message title and the url for refrence to Xfinity Support. I will see how this goes and reply back here afterwards. Thanks again.

ComcastAbbie

Official Employee

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267 Messages

@SpindriftUSA Sorry for the confusion. I am glad we were able to clear that up for you and I am glad you were able to get the message sent. I look forward to assisting you! 

 
 
 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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