Frequent Visitor
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12 Messages
Need a new 'deal' asap or time to seriously look at the current competition!
PLEASE NOTE:
This is a repost from February 2021. Several Comcast employees had responded in private message but did not resolve the matter, and I can not reply to the last employee who took over the conversation and replied to me since this forum had a major makeover this month.
Does Comcast offer senior citizen discounts for its cable TV and Internet services? If not, it really should.
I currently have digital starter with BLAST Internet and three cable boxes. One older X1 box at no monthly charge, and two digital transport adapters, which are now costing an outrageous $6.99 each per month, though originally, they were both free.
I've seen my bill gradually go up to higher than ever before (unacceptable now), and I don't even have HD service yet. I've had bundle deals before that were at a [considerably] lower price and that even included free HBO/HBO On Demand.
I would stay with Comcast but need to lower my bill while adding HD service for one outlet and including free HBO again (if possible).
Responses
ComcastDena
Official Employee
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138 Messages
2 m ago
Thanks so much for taking the time to reach out to us regarding your billing and programming concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3trIs26
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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SpindriftUSA
Frequent Visitor
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12 Messages
2 m ago
Thanks for the reply.
Unless I am missing something here, currently, using my laptop, I can not see any way to send a private message. I can see all my previous messages, though the last employee who had replied to me (ComcastJosephW), I can not reply to him to continue messages as a notice comes up in red saying user has opted out of private message.
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SpindriftUSA
Frequent Visitor
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12 Messages
2 m ago
Thanks for your reply.
Unfortunately this is not working for me.
Very noteworthy, a few times in the past, I had used Live Chat (not the robotic assistant), and got much better results, not to mention minus the frustration of messaging and waiting.
I lost the url to where the Live Chat feature is located. Is that feature still around now?
I [mainly] want to avoid making an old school phone call (landline), and be put on indefinite hold (with terrible music playing in the background) or hung up on abruptly while waiting to talk to someone in the so-called 'Customer Loyalty' or 'Customer Retention' Department.
Thanks for all/any help in this specific matter.
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SpindriftUSA
Frequent Visitor
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12 Messages
2 m ago
Thanks for the reply.
Previously, after clicking on the message icon, there wasn't any way to reply to the last reply/message, and I wouldn't be sure on what to do if not for mentioning to click on the pen and pad icon. I thank you for that.
I sent the message title and the url for refrence to Xfinity Support. I will see how this goes and reply back here afterwards. Thanks again.
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