Visitor
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4 Messages
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Accepted Solution
XfinityJeff
Official Employee
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568 Messages
2 hours ago
Good morning @user_r06v1y, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have been having issues getting a phone activated, but you have come to the right place for assistance. Is the phone you are trying to activate a mobile phone, or a landline phone?
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