Need a human!

I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!

Responses

Oldest First

Selected Oldest First

Accepted Solution

XfinityJeff

Official Employee

•

567 Messages

1 hour ago

Good morning @user_r06v1y, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have been having issues getting a phone activated, but you have come to the right place for assistance. Is the phone you are trying to activate a mobile phone, or a landline phone?

2

0

U

user_r06v1y

Visitor

•

2 Messages

It is not a mobile phone. It is plugged into a modem…which has been tested many times.

Like

Reply

1 hour ago

0

XfinityJeff

Official Employee

•

567 Messages

Thank you for the information @user_r06v1y. Are you getting dial tone on the phone?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 hour ago

0

Customer Service

user_r06v1y

Need a human!

XfinityJeff

user_r06v1y

XfinityJeff

New to the Community?