Visitor
•
2 Messages
Need a call back
Can't get a hold of a live agent at all, beyond frustrating.
My modem works very well, however the wifi up to the second floor of my WFH office isn't adequate at all, as in my 1000GBPS modem is merely reaching 100GBPS on the second floor which is literally unusable at this time.
Upon new service I was only shipped the new gateway, we werent sent a tech to install a new line, nor were we asked if the placement of the current coaxial cable was sufficient for our home and needs.
I need to talk to somebody, have a teach come install a new line, who knows how long this cable has been here, and the wifi pro extenders as well as my package of 1000GBPS has that incentive in our deal.
This is in need of a resolution, or our business and internet service will absolutely be switched over to a company that is easier to contact and is actually customer centric.
XfinityJorge
Official Employee
•
2.6K Messages
5 hours ago
To get started can you please send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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