Visitor
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1 Message
My xfinity service
Horrible customer service. Ive been having the same issues for over a year and they keep telling me its at the pole and will be repaired. I receive text messages stating that all repairs are done and hours later no internet and poor picture quality. For the hundreds of dollars I pay a month you would think the service would be better. Nothing but frustration dealing with this provider
XfinityJorge
Official Employee
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2.6K Messages
2 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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