Visitor
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1 Message
My xfinity plan got upgraded to Gigabit Plus Internet Plan without my consent!
I have been using xfinity internet service for over five years. This morning, I noticed my autopayment to xfinity has increased significantly. Turned out xfinity 'UPGRADED' my internet plan to Gigabit Plus Internet Plan without my consent! They don't even try to contact me via phone calls or emails, not mentioned the 'upgraded' internet speed is not supported by the equipment (Gateway) they leased!!!
XfinityAntoine
Official Employee
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1.4K Messages
2 years ago
OH WOW! That'd definitely not good, and I'm sorry that happened to you. Thanks for reaching out and letting us know about this, @user_21c7b9! I'd be more than happy to take a look and find out what happened. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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