Visitor
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1 Message
My Xfinity ID is experiencing a linked-account identity glitch.
My Xfinity ID is experiencing a linked-account identity glitch. My old account is stuck as default, my new account is wrongly labeled inactive, and I need a backend specialist to manually de-link account number [Old Number] from my profile
EG
Expert
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119.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.1K Messages
2 hours ago
Good morning @user_609708, and thanks for posting your issue to the community forums, and thank you @EG for your assistance with moving the post, I hope you are both well. I am sorry to hear about the issues with the Xfinity ID, but you have come to the right place for assistance with this issue. A lot of times the issue with removing an old account from your Xfinity ID stems from the old account still having autopay set up. Have you tried removing the autopay and then unlinking the old account?
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