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Canibull44
1st Topic

Visitor

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2 Messages

Friday, April 25th, 2025 1:50 AM

My Xfinity Box Was Broken Into

Been trying to reach a live human for the last hour to report that my Xfinity box on the side of my house was broken into, but was unable to with the stupid bot. I'm not sure of the damage if any but I would like to speak to a real human to get someone out to inspect it ASAP and do any repairs if needed.

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Updated 

22 days ago

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XfinityDemitrius

Official Employee

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1.8K Messages

22 days ago

Hey @Canibull44, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the service distribution enclosure. I would be more than happy to offer my assistance looking into this further for you.
 
Are you experiencing service issues? If you are not experiencing issues, there may be no damage at all as services are still working and a technician may not be needed. How are the services performing right now?

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Canibull44

Visitor

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2 Messages

Honestly I would love to speak to a live person to have them send out a technician to make sure everything is okay and secure the box. Because right now it just swings open for anyone to get into it.

Also tried chatting with your "help support" on X and they were more concerned about upselling me new service than addressing the problem. So you can imagine, I'm [Edited: "Language"] right now.

(edited)

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22 days ago

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XfinityDemitrius

Official Employee

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1.8K Messages

We can certainly help scheduled an In-Home Service Visit. There could be possible cost associated with the visit. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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22 days ago

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