Hey there, user_qi5xw9, thanks for reaching out through Xfinity Forums regarding your Wi-Fi connection. We would be happy to help you with troubleshooting your account. You have reached the right place, as I understand how important it is to have a good connection to enjoy your services. Have you tried any troubleshooting already?
XfinityJeniece
Official Employee
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3.1K Messages
1 day ago
Hey there, user_qi5xw9, thanks for reaching out through Xfinity Forums regarding your Wi-Fi connection. We would be happy to help you with troubleshooting your account. You have reached the right place, as I understand how important it is to have a good connection to enjoy your services. Have you tried any troubleshooting already?
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EG
Expert
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110.6K Messages
1 day ago
First. Check their site here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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