Thank you for reaching out @user_hgtprz This can occur if a device has been removed from your account. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I called your service number. It was one of the most frustrating experiences in my life. Something is wrong with my tv signal, it's pixilating. This has been going on for weeks now. Someone came out to our neighborhood, I was told, and "fixed" the problem, but obviously he didn't. Your telephone service is the worst customer service I have ever experienced. Why can't someone there just answer the phone? Why do you make it so difficult? The more you try and automate your customer service, with text messages and the rest, the more your customers hate your service. Eventually, you just hung up on me. If I could, I would drop Comcast Xfinity in a heartbeat. My name is [Edited: "Personal Information"]. FIX MY PROBLEM!
We’re truly sorry to hear about your experience. We understand how incredibly frustrating this situation has been, and we apologize for the ongoing issues with your TV signal as well as the challenges you've faced when trying to get support.
Our goal is to provide reliable service and quality support, and it's clear we’ve fallen short in your case. We’re committed to getting this resolved for you as quickly as possible. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
•
2.8K Messages
2 months ago
Thank you for reaching out @user_hgtprz This can occur if a device has been removed from your account. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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0
user_99yh08
1 Message
25 days ago
I called your service number. It was one of the most frustrating experiences in my life. Something is wrong with my tv signal, it's pixilating. This has been going on for weeks now. Someone came out to our neighborhood, I was told, and "fixed" the problem, but obviously he didn't. Your telephone service is the worst customer service I have ever experienced. Why can't someone there just answer the phone? Why do you make it so difficult? The more you try and automate your customer service, with text messages and the rest, the more your customers hate your service. Eventually, you just hung up on me. If I could, I would drop Comcast Xfinity in a heartbeat. My name is [Edited: "Personal Information"]. FIX MY PROBLEM!
(edited)
1
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