2 Messages
My term contract is ending in a few weeks...
I was wondering how I can get into another one, in my account nothing shows as available because I'm still in one. Is there a way I can seemlessly find another term discount contract to keep my bill down?
XfinityPeterH
Official Employee
•
1.8K Messages
10 months ago
@user_njfh1z thank you for reaching out looking for help with new offers before your contract ends. Great job staying ahead of the game! We are here and happy to work with you reviewing your account and finding the best fit for your needs. Please send us your full name and complete address in a direct message. Here are the steps for reaching us:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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