My technician failed to show for his appointment.

I am filing a formal complaint regarding a scheduled Xfinity technician appointment that was not honored. His name according to his phone is [Edited: Personal Information], and his phone is [Edited: Personal Information].

I made arrangements to be home during the scheduled appointment window, and your technician failed to arrive. My time is valuable, and I find it unacceptable that Xfinity failed to honor its appointment commitment.

I am requesting that this complaint be formally documented, that a supervisor review the incident, and that Xfinity provide an appropriate account credit for the missed appointment.

Please provide a complaint reference number and explain what steps will be taken to resolve this issue.