my technician did not show up. How do I contact dispatch

user_f5e13z Hey there! We are sorry to hear that your appointment has been missed and we are here to look into this for you. Please send us a DM with your name and address so we can start digging into this! Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message