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user_f5e13z
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Saturday, April 5th, 2025

my technician did not show up. How do I contact dispatch

my technician did not show up. He waited on the curb and didn't come to the front door. How do I contact dispatch to send them out again

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Updated 

2 days ago

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XfinityJorge

Official Employee

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2.5K Messages

5 months ago

 

user_f5e13z Hey there! We are sorry to hear that your appointment has been missed and we are here to look into this for you. Please send us a DM with your name and address so we can start digging into this! Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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user_p5e2j1

Visitor

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1 Message

2 days ago

Hello, 

I am currently on the line and your representative keeps hanging up on me and I keep being passed around.  I just moved and starting new service.  I am on 24 hour call as I am in Oncology (stage 3 & stage 4 cancer patients).  I called in to get assistance and this point escalated to speak with a manager as I need urgent service (dispatch scheduled). I keep being hung up on. I have been calling in and being hung up on for 3 hours now

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XfinityMatthew

Official Employee

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831 Messages

Hello @user_p5e2j1 Sorry to hear you keep getting disconnected. Our team would be happy to get your new service going. If you could please send us a direct message with your full name and service address we can get that going.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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