My student discount suddenly gone

I have verify my student ID based on the steps in https://www.xfinity.com/student . However, the discount didn't renew for me, it said that the promotion only applies for year 1 and 2. Is there some one that can help manually adjust this?

There would be nothing for us to manually adjust if you're not qualified for another student promotion if the term of your original promotion was for 2 years and has expired. You would need to explore our regular promotions through our plan builder. Once you're logged in you can explore current promotions your account is eligible to receive. 

@user_efebj7 sorry to hear you want to cancel your service, and wanted to let you know you didn't need to create a second post I can help with that request. I can also check on promotion pricing to see what is currently available and maybe more cost-effective for you. 

Since I'll need to gather some information that we don't want here in our public conversation. When you have time could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it